Industries · Plumbers

Software for plumbers, built around the emergency call

The plumber who answers at 11pm gets the burst pipe. Halo picks up in your company's name, works out whether it is a real emergency by your rule, rings your on-call phone if it is, and books the rest into tomorrow.

Ask about yours Hear Halo answer
Lead lands as a notificationexample
ProblemWater through kitchen ceiling
Your ruleEmergency: on-call rung
AddressTaken and read back
Main shut offCaller told where, your words
The problem

Water does not wait for the morning

A homeowner with water coming through the ceiling does not leave a voicemail and wait. They ring the next plumber on the list, and the next, until a person or something like one picks up. The job goes to whoever answers first, and it is often the best-paying call of the week.

During the day the problem is the same in a different shape. You are under a sink or in a crawl space, the phone is in the truck, and the caller with a water heater on its last legs books someone else before you are back up the stairs.

Where it costs you

The moments that lose the work

The after-hours emergency. Burst pipe, sewage backing up, no water at all. These are the calls worth a night-time trip, and they ring once. If voicemail answers, the caller is already dialling someone else.
Telling a drip from a flood. Not every 2am call deserves a 2am drive. A dripping faucet can wait for a booked slot; water through a light fitting cannot. Somebody has to ask the right questions before your phone rings.
The price question. “How much to fix a leak?” has no honest answer over the phone, but your trip or diagnostic fee does. Callers who hear the fee stated clearly and the next open slot tend to book; callers who hear “we will call you back” tend not to.
The big quote that goes quiet. Repipes, sewer lines and water heater swaps are quoted, then the customer goes away to think. Without a follow-up, the quote you priced carefully loses to the one that called back.
What fits

What we would build

Halo, with an emergency rule You write what counts: water through a ceiling, sewage, no water. Those calls ring your on-call phone with the caller's details first. Everything else is booked into the next open slot in your calendar. A website with your fee and service area on it Your trip fee, the towns you cover and a booking button, so a caller reading at midnight knows before they ring. A water heater quote calculator Tank or tankless, gas or electric, size and location: if you price standard swaps the same way every time, the rule can go on your site. Estimate follow-up Built first for painters, and the same idea fits a repipe quote: two short notes under your name, stopping when the customer replies. Something else you work out by hand If you can say the rule out loud, we can usually build the tool that applies it.

Hear it first. Ring (248) 936-6493 and Halo answers. That line is set up for a print shop, so ask it about business cards, and listen for how it takes the details. Yours would answer in your business's name, with your questions.

A first build

What the first week looks like

01
Day 1, twenty minutes

We agree what Halo says

Your greeting, your emergency rule, the on-call number, your service area, and your trip fee in your own wording.

02
Same day

We build it and you ring it

You call it as a customer with a flooded basement and as one with a slow drain, and pick the answers apart.

03
When you are happy

Forward your line

Calls you do not pick up, or all calls after you close, forward to Halo. Your number stays yours.

04
The week after

We read the real calls

Anything it handled badly gets rewritten. That is part of the monthly price, not an extra.

Plainly

Cost and limits

What it costs. Halo is $245 a month with unlimited minutes, plus $499 once to build. A website is $2,500 once, then $75 a month. Tools start at $50 a month plus $150 to $250 to set up. Everything is month to month, with no contract. Full detail on the pricing page.

Questions people ask

Will it tell callers what a repair costs?

Only what you approve. Most plumbers give it the trip or diagnostic fee and nothing else, and Halo says a plumber will price the repair once they have seen it.

How does it decide what is an emergency?

By the rule you give it, in your words. If a call matches, Halo rings the number you choose and tells you who is holding before you are connected. If you do not pick up, it tells the caller what you told it to say.

Can it tell people how to shut off their water?

If that is what you tell callers now, yes, word for word. It does not improvise advice of its own.

What if my on-call plumber changes each week?

Halo rings one number. Tell us when it changes and we update it; a shared on-call cell that passes between plumbers is the simplest setup.

Does it book into my calendar?

Yes, into Google, Outlook or Apple. It only offers times that are genuinely free and holds the slot the caller picks.

Other industries

Nearby trades

HVAC contractors No-heat and no-cool calls sorted first, tune-ups booked. Electricians Safety calls handled first, panel and EV charger leads taken properly. Property managers Maintenance calls sorted by urgency, and the weekly numbers on one page. All industries Every trade we have written a page for.

Missing the night calls? Twenty minutes and it is answering tomorrow.

Call Jack, a person, on (248) 387-9610, or send a note. You will hear what the setup takes and what it costs.

Get in touch Call Jack