Software for HVAC contractors, for the week everyone's system fails at once
The first hot week and the first cold night bring the calls in at once. Halo answers every one in your company's name, asks what your dispatcher would ask, puts the no-heat call with a baby in the house ahead of the noisy fan, and books the rest.
The phone is busiest when you are
HVAC demand arrives with the weather. The same week your techs are booked solid, the phone rings more than any other week of the year, and the office cannot answer it, dispatch and take payments at the same time. The calls that ring out are the ones that book somebody else.
In between the rushes it is the opposite problem: tune-up season comes round and the customers who should be booking their spring AC check or fall furnace check have forgotten you exist.
The moments that lose the work
What we would build
Hear it first. Ring (248) 936-6493 and Halo answers. That line is set up for a print shop, so ask it about business cards, and listen for how it takes the details. Yours would answer in your business's name, with your questions.
What the first week looks like
We write your intake and priority rule
The questions your dispatcher asks, what counts as urgent, who gets rung, and what the caller is told.
We build it and you test it
Ring it as a no-heat call and as a routine tune-up and check it treats them differently.
Forward your line
After hours, on no-answer, or all day. Your number stays yours.
Add the reminder email
If tune-ups are worth chasing, we write the spring or fall note and you approve it before it sends.
Cost and limits
Questions people ask
Can it put no-heat calls ahead of routine ones?
Yes. You define the priority rule, for example no heat with an infant or elderly person at home, and those calls ring your on-call number with the details. Routine calls are booked.
Will it quote a system replacement?
No. A replacement needs a visit, and Halo says so and books the visit. It only states prices you have approved, such as a tune-up price or a diagnostic fee.
Can it ask for the model or age of the system?
Yes. Whatever questions your dispatcher asks, in the order you ask them. If the caller does not know, it notes that and moves on.
Does it book into my calendar?
Yes, into Google, Outlook or Apple, only into times that are genuinely free. If your schedule lives in dispatch software, tell us on the first call and we will say plainly what is and is not possible.
Is the reminder email spam?
It goes only to your own past customers, from your own domain, in wording you approve before anything sends.
Nearby trades
Ready before the next cold snap? Start with the phone.
Call Jack, a person, on (248) 387-9610, or send a note. You will hear what the setup takes and what it costs.