Software for auto repair shops, so the service writer is not the switchboard
A repair shop phone rings with three kinds of call: a new customer who needs a slot, a customer asking if their car is ready, and someone asking what brakes cost. Halo answers in your shop's name, books the first, takes a message for the second, and answers the third only with prices you set.
The phone pulls people off the cars
In most independent shops, the person who answers the phone is also writing up tickets, talking to customers at the counter and walking out to the bays. Every call is an interruption, and when the counter is busy, calls ring out, and a customer with a check-engine light books elsewhere.
A lot of those calls are the same question: is my car ready? The answer lives with the tech, not on the phone, and asking means walking out to the bay.
The moments that lose the work
What we would build
Hear it first. Ring (248) 936-6493 and Halo answers. That line is set up for a print shop, so ask it about business cards, and listen for how it takes the details. Yours would answer in your business's name, with your questions.
What the first week looks like
What Halo asks and says
Your intake questions, the prices you will state, how to handle tows, and what to say about status calls.
Built and tested
Ring it as a customer with a grinding noise and as one asking if their car is ready.
Forward your line
On no-answer, at lunch, or after hours. Your number stays yours.
Menu prices or approvals
Only once you can see which calls are taking the most time.
Cost and limits
Questions people ask
Can it tell customers if their car is ready?
Not on its own: it does not know what is happening in the bay. It takes the name and vehicle and sends the message to the service writer, so the call does not interrupt anyone.
Will it quote repairs?
No. It states only prices you approve, such as an inspection fee or menu services, and books a diagnostic for the rest.
Does it work for body shops?
Yes. It can ask whether the work is through insurance and take the claim details. The call on our Halo page is a body-shop call.
Does it book into my calendar?
Yes, into Google, Outlook or Apple. If your schedule lives in shop-management software, tell us on the first call and we will say plainly what is possible.
Does it say it is an AI?
Yes. It says it is an automated assistant answering for the shop.
Nearby trades
Service writer stuck on the phone? Hand the phone to Halo.
Call Jack, a person, on (248) 387-9610, or send a note. You will hear what the setup takes and what it costs.